机器人话术推荐
导购营销 Bot 的重要作用之一，就是需要引导访客参与到机器人的对话中，因此机器人的话术在不同场景，不同站点风格应当有对应的调整。
机器人话术推荐
导购营销 Bot 的重要作用之一，就是需要引导访客参与到机器人的对话中，因此机器人的话术在不同场景，不同站点风格应当有对应的调整。
所有客户都希望自己能得到快速、高效且人性化的服务体验，本文会提供在不同情况的机器人 Bot 聊天模板以供实际配置过程中参考。
一、欢迎消息/问候语1、访客首次访问在访客首次访问时，可以着重去介绍自己的品牌/产品特征，也可以邀请访客跟机器人进行互动，咨询访客的购物意向并且提供专属折扣。对于客单价较高的品类，可以邀请访客发消息到人工客服进行询盘。
Hi there! Nice to see you 🙂 We have a 10% promo code for new customers! Would you like to get one now? 🛍️
Hi there 👋 If you need any assistance, I'm always here.
Hello, how can I help you?
Hi! Lovely to have you on our website.How may I assist you today?
Good morning/afternoon/evening! I’m [your name]. I’m here to help if you need anything.
2、访客重复访问重复访问的访客，对产品/独立站品牌一般已经有了一些认知。
Hi there! We missed you, and we prepared a little gift for you!🎁
Welcome back！I'll be here in case of any questions 😊
Hey there! How are you doing today😀? Let me know if there’s anything you’d like to ask.
Hi! Long time no see. Please let me know if you need help today.
We Miss You! Here’s an exclusive HUGE discount just for you. Limited amount only, shop with us again ,and grab your faves at the best price! 二、发送主动消息根据客户的行为，主动去了解客户的意愿及想法，再根据访客的选择进行不同的交互是营销导购 Bot 常见的一种场景，能有效提高客户满意度。
1、在产品集合页面或是首页停留It seems that you haven't found the product you are looking for. Can we help you.
You can describe some product features you want and we will help you find it.😄
Hi! Are you looking for a specific product or just browsing, let us know and assist you with any questions
2、在购物车页面停留Hi, I noticed that you are having a hard time completing your purchase. Can I explain our current offer?
Low stock alert! These are trending on our site. Checkout now before it gone for good. 3、在产品详情页停留Hi! If you have any questions about this product, please let us know and we will solve your doubts.
What features would you like to know about this product?
4、放弃结账We noticed that you seem to have abandoned checkout. Could you share the reason?
三、发送折扣/营销话术好的营销话术如果能在合适的时间发送给客户，对于提高转化率，GMV 有着巨大帮助。
1、折扣话术Do you want to know the secret that'll let you save on this order?
Considering you are a returning customer of our store, we offer you an exclusive discount code: Q-XYZ.😄
We have a 10% promo code for new customers! Would you like to get one now?
Save 10% on this order +图片
2、特惠日预告Just wanted to let you know, we will be running a promotion on [date], add your favorite items and buy them on the same day~
3、限时商品特惠Our [items] are doing activities recently, if you are interested, you can directly click to buy.🎉
We're currently offering a 10% discount on this product! Use the code YOUR_CODE and you'll get 10% off your purchase.
四、获取线索1、询问邮箱Cool! What's your email address then?
2、获取订阅Great! Would you like to stay in loop with the latest news?
五、相关商品推荐/特殊商品推荐Hey, I noticed you were browsing [product name]. I think [product name] you might also be interested in, our customers often buy both products at the same time.
[product name] is often used in combination with [product name], and now you can enjoy more discounts when you buy it together.
六、转人工消息提示当遇到某些机器人无法解决的复杂问题，访客更希望能有人工客服来理解并解决他们的疑问，因此就会涉及到不同情况下的机器人转人工话术。
1、人工客服资源充足Our staff will contact you in the next few minutes, and in the meantime, please tell us how we can help you.
Please describe your question in detail, and the receptionist will reply in time. 2、人工消息响应慢The next available representative will contact you shortly. Meanwhile, could you please tell us how we can help you?
3、一直没有人工客服响应We apologize but all our customer support agents are engaged at the moment.You can contact us through other social media channels . We will reply in time after seeing the news . Our email is [email].
Our retail consultant will contact you in the next few minutes during our working time 8:00~12:00am and 13:30~17:00pm (China time) or you can leave your email for quick communicatoin. Hi, sorry but we’re not currently online. You can contact us through our official email [email]. 七、与访客交互机器人询问访客意见时，针对访客认同和不认同的情况，需要用到不同话术.1、访客同意机器人建议Great, hope you have a pleasant shopping experience.2、访客拒绝机器人建议No problem. I'll be here if you have any questions.😊Sorry，If you need any assistance, I'm always here.😊 All right! Enjoy your shopping.
2022-08-15